Guidance & Support

Frequently Asked Questions

Answers to common inquiries regarding our mineral formulations, clean ingredients, daily ritual protocols, and shipping.

Product

What are the key electrolytes in ESSORA?

Each ESSORA sachet contains a precise hypotonic blend: Sodium (180mg from Himalayan pink rock salt), Potassium (150mg from organic coconut water), Magnesium (30mg from Aquamin marine minerals), and 72 trace minerals from deep-sea Icelandic harvesting.

Is ESSORA sugar-free?

Yes. ESSORA contains zero added sugar. We use organic Stevia Reb-M — the purest stevia extract — for a gentle, clean sweetness without any bitter aftertaste or glycemic impact.

How many sachets should I use per day?

We recommend 1 sachet per day dissolved in 500–600ml of filtered water. Athletes or individuals in hot climates may use up to 2 sachets daily. Always consult your physician if you have specific medical conditions.

Are your products certified?

Yes. ESSORA is manufactured in an FSSAI-licensed cleanroom facility (License No. 11521000000123) and is independently tested for heavy metals, microbial contamination, and nutrient accuracy. All batches are certified for optimal osmolality at 220 mOsm/L.

Shipping

How long does delivery take?

Metro cities: 2–4 business days. Tier 2 cities: 3–5 business days. Remote areas: 5–7 business days. Express delivery is complimentary on all orders above ₹999.

Returns

Can I return a product?

Yes. We offer a 7-day return policy on all unopened, unused products in original packaging. Please email care@essora.com with your order number to initiate a return. Refunds are processed within 5–7 business days.

General

Is ESSORA safe during pregnancy?

While ESSORA is made from all-natural ingredients, we always recommend consulting your healthcare provider before introducing any supplement during pregnancy or breastfeeding.

Do you offer subscriptions?

Yes! ESSORA subscriptions save you up to 15% per order with flexible monthly delivery cadence. You can pause, skip, or cancel anytime from your account dashboard with zero lock-in.